Boost Productivity in Your Appliance Repair Team
Trackware gives you the ability to keep track of your field technicians’ activities and whereabouts in a quick view. You can instantly locate your team members on the map and see the exact time and place at which they begin and end their working days. With Trackware’s in-depth reporting tool, you can identify your employees’ strengths and weaknesses, and see where they excel and where they need to improve on. This is one of the many features included in the Appliance Repair Software that can help you pinpoint problems in the field and resolve them the soonest time possible.
Build Stronger Customer Relationship
Trackware’s mobile CRM tool allows you to maintain an organized and up-to-date customer database. As your appliance techs can make real-time client updates directly from the app, you can ensure that customer information is accurate at all times. Complete client records including key contacts, notes, work history, customer communication, and internal account discussion, are located in one place to assist your sales team with closing more repair jobs. You can find cross-selling and up-selling opportunities quickly by evaluating past client behavior. Searching for client information is faster and easier, giving you more time to focus on your customers’ demands and attend to their needs with no delay.
Deliver Outstanding Customer Service
Provide your customers with fast and reliable service with Trackware’s Application as an Appliance Repair Software. Enable your repair technicians to email forms, photos of appliances, and other relevant service details to you and your customers straight from their mobile phones. With the app’s scheduling and dispatching feature, your technicians can manage their time effectively and fulfill every repair job promptly. Your employees will also have the ability to access customer history and information from the mobile app so they can equip themselves with the knowledge they need to consistently provide excellent service to all customers.