Improve Customer Relationship
To become successful in the service industry, you need to build great customer relationships. This encourages your customers to trust that you will be able to deliver what they need. With Trackware’s Contractor app, you can enjoy Enterprise Resource Planning (ERP) and (customer relationship management) CRM integration that let you become more transparent with your customers. They can stay posted on the planning process and ongoing field operations. The application lets you or your team members update customers with photos and other details with no other additional equipment needed. Emails and proof of service can be sent out directly from mobile devices.
There’s nothing worse in the service industry than mixed up schedules that result in delays or complaints. Your customers’ time is important and they expect you to understand that. With an app that can help you stay on top of your team’s schedule, you can efficiently plan out and allocate jobs to the right specialists. Trackware’s contractor app also offers a feature that tracks your employees’ whereabouts so you can provide them needed support. You have a full overview of your team’s jobs and schedules. You can also make real time adjustments to ensure that you are consistently able to provide timely service for all of your customers.
Improve Billing and Invoice
One of the challenges that you face when running a service business is that invoicing can be quite confusing. With multiple teams working on different projects, it can be hard to keep a track of billable hours. Inaccurate data can result in revenue loss that can have quite an impact on your business. So, using an application that makes billing and invoicing more efficient can help you become more profitable. The application is easy to use and is compatible with different platforms so it can be accessed on your mobile, tablet or computer.