For HVAC and mechanical field service providers, vehicles, service technicians, inventory, equipment, and parts are constantly moving. This makes the task of managing assets a perpetual challenge. HVAC service software can help you deal with such a challenge.
The processes, discipline, and planning you use to manage your HVAC/mechanical contracting business can affect both your profitability and competitiveness. To level the playing field with your competition, you need tools to help you work correctly and quickly.
You can assign work automatically to technicians. You can also enable dispatchers and service managers to real-time track work orders. Plus, you can simplify office-to-field communication with your technicians. You can also:
The field service dispatching and call-taking capabilities of the HVAC service software are designed specifically to hasten the call-to-technician dispatching procedure, and then improve on it. Vital call information is quickly available to the dispatcher, including contract and warranty coverage, service history, and customer site equipment assets.
The dispatching software can help your organization run efficient service dispatch and call center operations.
With the HVAC software, you can divide every work order into segments to analyze success rates and assign tasks. When you segment work tasks, your technicians can see what parts they’ll need and what tasks they’ll be working on. You can also measure each task’s success and determine if it needs improvement.
The software lets you start with an SBOM (service bill of materials) to book parts, equipment, technicians, and hours, among others, as soon as work arrives. The SBOM keeps all collected information that are related to every work order.
Whether you do industrial, commercial, or residential HVAC field work with only a few or with over 1,000 technicians, the right HVAC service software will make your business more effective and efficient.